Return & Refund Policy

Returns

We want you to be completely satisfied with your purchase.

If you're not satisfied, you may request a return within 30 days of receiving your order.

To qualify for a return:

• Item must be unused and in its original condition
• Original packaging must be included
• Proof of purchase is required

Non-returnable Items

Returns are not accepted for:

• Products damaged through misuse
• Modified or customized products
• Items showing excessive wear
• Products returned without original packaging

Refunds

Once your return is received and inspected, we'll notify you of the approval status.

Approved refunds are issued to your original payment method within 5–10 business days.

Original shipping charges are non-refundable.

Return Shipping

If the return is due to our error or a defective product, BETONEX will cover return shipping costs.

For all other returns, customers are responsible for return shipping.